Terms and Conditions

1. Scope

These terms and conditions apply to all bookings, agreements and services offered by Hotel Mardaga, including accommodation, breakfast, restaurant visits, events and venue hire. By making a booking or using our services, the customer agrees to these terms.

2. Bookings

2.1. A booking is only final once confirmed by Hotel Mardaga (by email or in writing).

2.2. For certain bookings a deposit or credit card guarantee may be requested.

2.3. The customer is responsible for providing correct information when booking.

3. Cancellation and changes

3.1. Cancellations must be made in writing or by email.

3.2. Unless otherwise agreed, the following cancellation terms apply:

• Up to 48 hours before arrival: free cancellation.
• Within 48 hours of arrival or in case of no-show: 100% of the first night will be charged.

3.3. For group bookings (more than 5 rooms) or events, different terms apply, requiring notice 7 days before arrival.

3.4. Hotel Mardaga reserves the right, in case of force majeure (such as fire, power outage, pandemic or other unforeseen circumstances), to cancel or reschedule the booking without compensation.

4. Arrival and departure

4.1. Check-in is possible from 3:00 pm; check-out until 11:00 am, unless otherwise agreed.

4.2. Early check-in or late check-out is only possible with the hotel's approval and may incur extra costs.

4.3. If a guest fails to arrive on the planned arrival date without notice ("no-show"), the hotel reserves the right to cancel the booking and charge the full amount of the booking.

5. Rates and payment

5.1. All prices are stated in euros (€) and include VAT, unless stated otherwise.

5.2. Additional services (such as minibar, restaurant consumption) are charged separately.

5.3. Payment is made at check-out, unless otherwise agreed in advance.

5.4. The hotel accepts cash, credit cards and electronic payments.

5.5. In case of late payment, interest for late payment of 1% per month applies, as well as a fixed compensation of 10% with a minimum of €50.

6. Liability

6.1. Hotel Mardaga is not liable for loss, theft or damage to guests' personal belongings, unless it is proven that the hotel was seriously negligent.

6.2. The customer is liable for damage caused to rooms, furniture or other hotel facilities during their stay.

6.3. Pets are only allowed with prior permission and under the owner's responsibility, subject to a supplement of €25 per day.

7. Use of facilities

7.1. Guests must respect Hotel Mardaga's house rules.

7.2. Smoking is prohibited in the rooms and indoor areas, in accordance with Belgian legislation.

7.3. The hotel reserves the right to refuse access to or remove guests who disturb order or safety, without refund.

8. Events and venue hire

8.1. Events and venue hire are subject to a separate quote or contract with specific payment and cancellation terms.

8.2. Hotel Mardaga reserves the right to refuse or terminate an event in case of force majeure or breach of order and safety.

9. Force majeure

In case of force majeure (such as natural disasters, pandemics, strikes, government measures, etc.), Hotel Mardaga may suspend or cancel its services without compensation to the customer.

10. Applicable law and competent court

All disputes are governed by Belgian law. Only the courts of the judicial district of Limburg have jurisdiction, unless mandatory law provides otherwise.

11. Protection of personal data

Hotel Mardaga processes personal data in accordance with applicable GDPR legislation. More information can be found in the privacy policy on our website.

12. Contact

For questions, complaints or requests:

Hotel Mardaga
Stationsstraat 121, 3665 As, Belgium
Email: info@hotelmardaga.be
Phone: +32 89 65 62 65